Shipping + Return Policy
All orders are shipped from Fort Collins, Colorado, using USPS Priority. Please allow up to seven days for delivery. Larger items may be shipped separately, either with USPS, UPS, or FedEx.$10 flat rate shipping for domestic orders within the United States.
Calculated shipping rates by weight for international orders. Please contact us for a more accurate shipping quote.
If teaware arrives damaged, please send photographs so that we may seek reimbursment from USPS, and provide a refund or replacement
We take immense pride in our products. Please let us know your thoughts and questions.
International Shipping: All packages are sent FOB (Freight on Board), which is term in international commercial law, meaning that the customer is responsible for the package once it it shipped. The customer is responsible for providing a secure delivery address, and the customer is responsible for any lost or damaged packages, and for any interaction from customs, including fees or seizure. In the event of a lost or damaged package, the customer is responsible for seeking reimbursement from the courier.
Return Policy: Due to the nature of our products, we do not accept returns. All sales are final.